Delete account – WeFixIt

Important Before Deleting

• Credits and subscription: Deleting the account forfeits purchased credits and access to paid features. A refund is not possible.
• Cancel your subscription: Deleting the account does not end an active subscription. Subscriptions are billed via Google Play and must be cancelled there: open the Google Play Store → profile picture → Payments & subscriptions → Subscriptions → WeFixIt → Cancel subscription.

Manage subscriptions on Google Play

Option 1: Delete in the App

1. Open WeFixIt and sign in.
2. Open the Settings.
3. Tap “Delete Account & Data”.
4. Confirm the deletion.

The deletion takes effect immediately.

Option 2: Delete Here on This Page

Sign in with the e-mail address and password of your WeFixIt account. Your sign-in details are sent encrypted directly to our authentication service and are not stored on this website. The deletion takes effect immediately.

Which Data Is Deleted

The following is deleted immediately and permanently:

• profile and account data (e-mail address, password, display name, profile picture)
• all saved vehicles including HSN/TSN, vehicle identification number and mileage
• cost and maintenance entries including your reminders
• chat history of “Ask Toni” including attached photos
• scanned error codes and diagnostic history
• uploaded photos (vehicle and profile images)
• feedback entries
• credit balance, credit history and the consents you have given

Which Data We Do Not Delete

• Purchase receipts at Google Play: Subscriptions and credits are sold and billed via Google Play. Google retains your orders in accordance with its own terms and statutory retention obligations; Google's privacy policy applies (policies.google.com/privacy).
• Records relevant for accounting: Documents relating to completed purchases must be retained under § 147 AO and § 257 HGB (usually 6 to 10 years). They are stored in a restricted manner for this purpose only and are not processed otherwise.
• Anonymous cache: Diagnostic results are stored there under “error code + language” only and without any reference to your account; no conclusions about you can be drawn from it.