Delete account – Furly

Important Before Deleting

• No recovery: All pet profiles, health record and vaccination entries, reminders, entries such as weight, feeding and daily routine, chats, training plans and posts are deleted and cannot be restored.
• Shared pets: If you have shared a pet with your household, it is not deleted but passes to the member who has been part of it the longest – together with everything that belongs to it.
• Cancel your subscription: Deleting the account does not end an active Furly Pro subscription. Subscriptions are billed via Google Play and must be cancelled there: open the Google Play Store → profile picture → Payments & subscriptions → Subscriptions → Furly → Cancel subscription.

Manage subscriptions on Google Play

Option 1: Delete in the App

1. Open Furly and sign in.
2. Open your profile and then the Settings.
3. In the “Account” section, tap “Delete account”.
4. Confirm with “Yes”.

The deletion takes effect immediately.

Option 2: Delete Here on This Page

Sign in with the e-mail address and password of your Furly account. Your sign-in details are sent encrypted directly to our authentication service and are not stored on this website. The deletion takes effect immediately.

Which Data Is Deleted

The following is deleted immediately and permanently:

• your account including sign-in data, your profile and profile picture
• all pet profiles, health record and vaccination entries as well as reminders
• weight, feeding, activity, calendar notes, daily routine, training entries and your saved guide articles
• your memberships in pets of other households
• your list of vets
• all chat histories with Furly and your training plans
• all community posts, likes, Lost & Found reports and poison bait reports (including photos), ratings and confirmations of places
• all photos you have uploaded (except the photos of places you have added)
• your stored location and device push token
• subscription status and chat quota counters as well as your customer account at our subscription service provider RevenueCat

Which Data We Do Not Delete

• Places you have added: They remain visible to everyone, including their photos, but anonymous; the link to your account is removed.
• Shared pets: Pets you have shared with your household pass to a member and remain there, as do their photos. What you entered for pets of other households (e.g. weight, daily routine, training plans) stays with the pet’s owner.
• Purchase receipts at Google Play: Furly Pro is sold and billed via Google Play. Google retains your orders in accordance with its own terms and statutory retention obligations; Google’s privacy policy applies (policies.google.com/privacy).
• Statutory retention obligations: Where we hold records relevant for accounting, they are restricted rather than deleted until the statutory period expires and are not processed otherwise.